Raise a Request

Raise a Request

At WavexPay, we understand that every business has unique needs when it comes to payment processing. To ensure you receive the best possible support and services tailored to your requirements, we have made it easy for you to Raise a Request through our user-friendly platform.

Technical Support:

Facing an issue with transactions or payment processing?

Need assistance with the integration of our API or SDK?

Account Management:

Want to update your business details?

Need to change your payment settlement preferences?

Feature Customization:

Looking for advanced analytics or specific integrations?

Require a custom payment solution for your business model?

Billing and Subscription Queries:

Have questions about your subscription plan or billing?

Need help upgrading or downgrading your plan?

Feedback and Suggestions :

Share your thoughts on how we can improve our services.

Request new features or enhancements.

How to Raise a Request:

How to Raise a Request:

Raising a request with us is simple and efficient, To raise a request, simply provide us with the details of your inquiry or issue through our online form

What Happens Next?

What Happens Next?

Acknowledgment :

Once you submit your request, our system will generate a ticket, and you’ll receive a confirmation email.

Review and Response :

Our dedicated support team will review your request and respond within 24–48 business hours. For urgent issues, you can select the High Priority option during submission for faster processing.

Resolution :

We aim to provide swift and effective solutions to ensure your business runs seamlessly with WavexPay

Track Your Request :

Use the reference number provided to track the status of your request through your dashboard.

We commit to empowering your business with secure, reliable, and customizable payment solutions. So, no matter what the challenge or query is, please raise a request for it and let us handle the rest.